How do you calculate shipping costs?

Shipping costs for freight and express shipments are based on point-to-point calculations, taking into account weight, distance and shipping method. Additional charges for freight shipments may apply.

What is your return policy?

Generally, whoselamp.com accepts returns for up to 30 days from the date of shipment. Products being returned must be new and in their original sealed packaging. Other restrictions apply. Please refer our Return Policy for more information. For information products that are defective or were damaged during shipment, please refer our damaged and defective goods section of our Return Policy.

Will I be charged sales tax?

You will not be charged sales tax.

What types of credit cards do you accept?

whoselamp.com accepts all major credit cards, including Visa, Mastercard, American Express and Discover cards.

Can I pay with a method besides a credit card?

In addition to accepting credit cards, whoselamp.com accepts payment through PayPal.

Do you offer coupon codes?

whoselamp.com offers various promotional codes throughout the year. To receive the latest deals, sign up for our email list. Certain manufacturers’products cannot be purchased using our coupon codes. Please see each individual promotion for details.

What is your warranty policy?

whoselamp.com proudly stands behind all products we sell. When you meet a defect in materials or workmanship when purchase within one year, we will repair or replace your product. Certain exclusions do apply, so please see our Warranty Policy for more details.

What does processing time mean?

There are many handmade fixtures we are selling on whoselamp, for this kind of products,the processing time will be a little longer than others,which will be about 15 business days after payment. For other fixtures, the processing time will be about 7 business days. We will email you after you place the order and inform you the specific processing time.

How can I track my order?

After the lamp is finish processing, you can track the status of the package online within about 2-3 business days.

If I order more than one item, will they arrive in the same box?

whoselamp.com owns different warehouses, orders of two or more items may result in multiple separate shipments. Your order may arrive as several shipments on different days. No additional charge from your side.

GET 10% OFF!